Terms and Conditions

GENERAL PROVISIONS

1) Parties and Acceptance

1.1. This agreement; AMENO TEKNOLOJİ LİMİTED ŞİRKETİ ("MR.JET") and MR.JET mobile application and / or website between the "Customer" who creates an account and receives service and the "Courier" providing service, enters into force at the time of approval in electronic environment.

1.2. By becoming a member of the application and / or creating an order, the User declares that he / she has read, understood and accepted this entire agreement.

1.3. This text consists of General Provisions and Annex-1 (Customer Provisions), Annex-2 (Courier Provisions), Annex-3 (Commercial Electronic Message Consent) and Annex-4 (Campaign Terms). Annexes are an integral part of the agreement.

2) Definitions

2.1. MR.JET: MR.JET is the intermediary service provider that brings the Customer and the Courier together digitally. MR.JET is not a party to the transportation relationship between the Customer and the Courier.

2.2. Courier: A natural or legal person who actually performs the transportation/delivery service by accepting the order.

2.3. Customer: The user who creates a delivery request through the application.

2.4. Application/Site: MR.JET's mobile application and website www.mrjet.co.

2.5. Service Fee: The delivery/service fee displayed in the application during the order and additional fees, if any.

3) Subject of the Contract and Role of the Platform

3.1. MR.JET is the digital platform that provides communication and matching between the Customer and the Courier for the courier/intermediary courier service requested by the Customer.

3.2. MR.JET does not perform the transportation service itself. It provides infrastructure for ordering, pricing, payment collection, support processes and record keeping of the service performed by the Courier.

3.3. The Customer and the Courier agree that they are the main parties to the transportation relationship in case of disputes that may arise between them.

4) Membership, Account Security and Verification

4.1. Membership is free of charge. The user accepts that the information provided during registration is correct and up-to-date; he/she is responsible for any damages caused by incorrect/incomplete information.

4.2. Account security (OTP/password/device security etc.) is the responsibility of the user. Transactions made through the account are considered to be made by the user.

4.3. MR.JET may request additional verifications from the user for security and regulatory compliance reasons and may restrict the account until these verifications are completed.

5) Service Operation (Order - Match - Delivery)

5.1. The Customer shall enter the addresses for pick-up and delivery, the name, surname and telephone number of the recipient completely during the order.

5.2. The delivery time shown in the Application is estimated and may change due to operational intensity, weather conditions, traffic and similar reasons.

5.3. The order shall be delivered to the address specified by the Customer. No subsequent change of address may be made unless separately authorized in the application.

5.4. The procedure and fees to be applied in cases such as inability to reach the Client / wrong address / inability to reach the buyer are regulated in Annex-1.

6) Pricing, Payment and Billing

6.1. The Service Fee and additional fees, if any, are displayed in the application at the time of order.

6.2. The payment infrastructure is provided by the payment institutions specified in the application. Payment methods (card, wallet, etc.) are limited to the options in the application.

6.3. In the event that MR.JET determines that the Courier delays the accepted order intentionally and/or deliberately (e.g. prolonging the pick-up/delivery process without reasonable justification, fixed delay with location data and application records, verification with customer complaints and operation records), MR.JET has the right to impose a penalty fee of 150 TL. This penalty fee may be deducted from the relevant order progress payment of the Courier and/or the balance of the Courier. In case of repetition, MR.JET reserves the right to suspend the Courier account or terminate the membership.

7) Prohibited Content and Unlawful Use

7.1. The application cannot be used for content that is unlawful, violates the rights of third parties, contains threats/insults, spam or advertising.

7.2. MR.JET reserves the right to remove content, block access and suspend/terminate membership in case of suspected illegal use.

8) Intellectual Property

8.1. The intellectual and industrial property rights on the application, interface, software, brand/logo and all content belong to MR.JET. Unauthorized copying/duplication/processing is prohibited.

9) Protection of Personal Data (KVKK)

9.1. MR.JET may process data such as identity / contact, address, location, device information and evaluation for the performance and security of the service.

9.2. Details regarding the processing of personal data are regulated in the Clarification Text and/or Privacy Policy. The User agrees that the necessary clarifications have been made to him/her.

10) Contract Amendment and Enforcement

10.1. MR.JET may update the contract provisions by announcing them through the application. Continued use after the update means acceptance of the changes.

10.2. This agreement enters into force upon electronic approval.

ANNEX-1: CUSTOMER TERMS

1) Shipment Content, Packaging and Value Limit

1.1. The Customer is obliged to pack the shipment in a manner suitable for transportation; to pack it in accordance with wet weather conditions and to prepare the recipient information correctly and legibly.

1.2. Unless otherwise stated in practice, the maximum declared value of the shipment is 750 TL. MR.JET does not accept responsibility for values above this limit; the Customer accepts this condition.

1.3. It is forbidden to send prohibited/hazardous/illegal products. All legal/punitive/administrative responsibility arising from the violation of this prohibition belongs to the Customer.

2) Address, Delivery and Unreachability

2.1. The Customer is obliged to enter the correct order address; as a rule, it cannot be changed later.

2.2. In case of incorrect address, unavailability of the recipient or inability to reach the recipient; In case of failure to communicate within 15 minutes from the arrival of the Courier at the address, the order may be finalized according to the procedure in practice and charges may apply.

3) Outsourcing on Customer Demand

3.1. At the request of the Customer, the Courier may purchase products from outside. The price of the product and the risks related to the product belong to the Customer; the rules in practice apply.

4) Cancellation, Modification and Refund

4.1. If there is no match, the fee will not be charged; if charged, it will be refunded.

4.2. The order cannot be changed after the courier has received the shipment.

4.3. In the event of cancellation by the Customer after the courier has been assigned, while the shipment has not yet been received, the cancellation fee specified in the application may be charged.

4.4. If the courier has received/distributed the shipment, the service fee is non-refundable; return may be charged separately.

5) Non-Delivery and Return Process

5.1. If the recipient is absent/unavailable at the address, the shipment will be returned to the Customer; the return service fee will be paid separately. In case of non-payment, the rights under the relevant legislation are reserved.

ANNEX-2: COURIER PROVISIONS

1) Courier Status and General Obligations

1.1. The Courier may accept transportation requests from the Customer through the MR.JET platform. The Courier is directly responsible for the performance of the transportation activity. MR.JET is the intermediary service provider.

1.2. The Courier is obliged to comply with applicable legislation, traffic rules and safe driving standards.

2) Courier Membership, Verification and Documents

2.1. The courier is obliged to provide the correct information and documents requested during registration (identity, driver's license, registration, tax/company information, other documents if required).

2.2. MR.JET reserves the right to suspend or close the Courier account for security and compliance reasons.

3) Service Acceptance/Rejection and Operation Rules

3.1. The Courier is obliged to review the order information before accepting the order transmitted to him/her.

3.2. The Courier is directed to pick up and deliver the accepted order within a reasonable period of time; behavior such as arbitrary delay, completing the order outside the application or demanding payment outside the application is prohibited.

3.3. At the time of delivery, the courier checks the delivery confirmation/delivery code/delivery photo etc. in the application in accordance with the flow in the application.

4) Shipment Security, Package Acceptance and Prohibited Items

4.1. The courier has the right not to accept the shipment if there is a clear suspicion of prohibited or dangerous content and to report the situation to MR.JET.

4.2. If the inadequacy of the packaging is obvious, the Courier may refuse to accept the shipment by informing the Customer.

5) Unreachability / Non-Delivery Procedure

5.1. If the Recipient is absent/unavailable at the address, the Courier informs the Customer and carries out the return/retry process according to the flow in practice.

6) Wages, Progress and Deductions

6.1. The Courier's progress payment calculation method, commission/premium and deductions, if any, shall be determined in the application panel and/or in the commercial agreement to be concluded separately.

6.2. The Courier is responsible for any tax/premium etc. obligations that may arise as per the legislation.

6.4. The Courier may submit his/her objection regarding the penalty through the in-app support channel; MR.JET is authorized to remove or update the penalty according to the evaluation result.

7) Privacy and Data Security

7.1. The Courier shall use the Customer/recipient information it learns during the transportation process only for delivery purposes; it may not share it with third parties.

7.2. The Courier protects the application access credentials; any misuse of the account is his/her responsibility.

8) Discipline, Suspension and Termination

8.1. MR.JET may immediately suspend or close the Courier account in case of serious violations such as fraud, fraudulent delivery, interference with the content of the shipment, inappropriate behavior, request to receive payment outside the application.

8.2. The Courier agrees not to make unjustified claims against MR.JET in case of account closure/suspension.

ANNEX-3: COMMERCIAL ELECTRONIC TRANSMISSION APPROVAL (Optional)

The user also agrees that MR.JET may send campaigns/announcements via SMS/email and similar channels if the user gives consent. For message cancellation, it can be logged out via in-application settings or the relevant message channel.

ANNEX-4: CAMPAIGN TERMS (Optional)

1. **Campaign Duration:**
- This campaign will start on [01.01.2026] and end on [30.12.2026].

2. **Who Can Participate:**
- The campaign is open to Mr.Jet customers and suppliers.
- Participants can participate in the campaign provided that existing customers bring new customers as [New Customer].

3. **Earnings Conditions:**
- Participants will win the designated prize for each completed shipment of each New Customer they bring.
- The reward will be credited to the Wallet in the amount of 20 TL.

4. **New Customer Definition:**
- A new customer is someone who has not been served by Mr.Jet before and is purchasing a service or product for the first time.

5. **Prize Distribution:**
- Rewards earned are automatically credited to the beneficiary's wallet after each completed shipment.
- Prizes will not be paid in cash and can only be redeemed for products or services specified by Mr.Jet.

6. **Cheating and Fraud:**
- Fraudulent or fraudulent entries will be immediately disqualified.
- In case of suspicious situations, Mr.Jet reserves the right to refuse participation in the campaign without stating any reason.

7. **Right of Amendment and Cancellation:**
- Mr.Jet reserves the right to change the terms of the campaign without prior notice or to cancel the campaign at any time.

- You can contact Mr.Jet for any questions and problems related to the campaign: 0850 532 3969 or info@mrjet.co